RedBox Rx FAQ

RedBox Rx was built to save you time and money by offering convenient care on your time at affordable prices. We keep prices low by using technology to efficiently evaluate and treat patients with licensed medical providers and have low prices on medications by purchasing directly from FDA-licensed manufacturers. The result is a lower overall cost to be treated without needing any insurance.

Redbox Rx treats any human patient 18 and older (sorry pets!) who desires to have control of their own care through convenient, affordable access to providers and prescription treatment. Our services are available across the entire United States, in all 50 states and D.C.

The biggest differences are convenience and the use of technology. You can begin the treatment process for any condition from the comfort of where you are any time-of-day 24/7. There is no driving or waiting in an office. In fact, most of our services do not require a live video or phone call with a provider; simply fill out a questionnaire and a provider will review and prescribe treatment, if appropriate.

Your information is safe with RedBox Rx. We follow all required state and federal guidelines surrounding your payment information and personal health information. In addition, we have LegitScript certification and never share your information outside of our organization. To learn more, review our terms of use, HIPAA notice, and privacy policy.

No, RedBox Rx does not share or sell your information for marketing or targeting! All of your information is stored safely, and is solely used for medical record purposes, allowing us to treat you the best way we can. Your medical information is only available to you, or a medical provider.

No. There is no subscription or membership fee to use our services. Our prices are transparent and clearly shown to you prior to completing a consultation or purchasing medication. If medication is prescribed and has refills, you will receive refills automatically on a predetermined schedule based on when medication is expected to run out. We do this for your convenience. We believe in making it easy for you to manage refills and that’s why you can refill early, pause refills, or order multiple refills all from your account.

We believe in affordable, convenient, access to high-quality healthcare and prescription treatment by meeting customers where they are: literally anywhere there’s internet access. We are committed to offering doctor visits and prescriptions at affordable prices so that everyone has access. We believe in providing tools that put you in control of managing your prescriptions- refill early, pause refills, change refill quantities for example. Finally, our teams work tirelessly every day to provide exceptional customer service. We sincerely appreciate your business and trusting us for your care.

One of the biggest advantages of RedBox Rx is the ability to receive care in a fraction of the time it would take for a traditional appointment and doctor visit. You can create an account, complete your telehealth visit and have medication on the way to your doorstep in minutes.

RedBox Rx prescriptions can be mailed to all 50 U.S. states and Washington D.C.

We are restricted by state law from treating Erectile Dysfunction and Premature Ejaculation in North Dakota and South Carolina, but can treat other conditions in these states.

Our goal is to make it convenient for you to be evaluated and receive treatment while following all state and federal regulations on how telehealth shall be conducted. All our customers utilizing Mental Health Services (Depression, Anxiety, Adult ADHD, Insomnia) are conducted through a live video visit. For all other services, except where required by law, the medical provider will evaluate you by reviewing your intake form where you provide personal information and answer questions. Our medical team may reach out by phone for clarifying questions. Because we believe in making our providers accessible, all new and existing customers have the ability to consult with the medical provider by phone or video.

RedBox Rx has licensed providers in all states. Our healthcare professionals are physicians, pharmacists, and advanced registered nurse practitioners. All RedBox Rx providers are licensed and trained to provide care in the conditions that we offer. Our providers are dedicated professionals who strive to provide the highest level of care to each patient and do so with kindness and dignity.

The process of creating an account and filling out a medical assessment can be completed in minutes. This can be completed anytime 24/7. During the hours of 7 am - 9 pm CST Monday-Sunday, a licensed medical provider will then review your information and continue with prescribing treatment if appropriate.

Some conditions (mental health specifically) and states require by law that visits are completed through video. You can schedule a time that is convenient for you. Our U.S. licensed medical professionals are available for live video consultations daily 7 a.m. to 9 p.m. CST. Most patients can schedule an appointment within 1-2 days.

For all other conditions, a provider will typically review your information within 24 hours and prescribe treatment, if appropriate. If your evaluation has not been completed within 24 hours, please contact us at +1 (979) 315-1019. You will know the evaluation has been completed when it is no longer listed under closed on the visits tab of your RedBox Rx account.

Yes. It is your right to have your prescription filled at the pharmacy of your choice. You may change the pharmacy at the Checkout screen before submitting your information to the medical provider for evaluation. The pharmacy cannot be changed once the form has been submitted to the medical provider. If you choose any pharmacy besides RedBox Rx, you will be responsible for the full cost of the provider evaluation. When you choose RedBox Rx pharmacy, the provider fee varies but is as low as free.

You may use a pharmacy other than RedBox Rx by selecting “change pharmacy” in the visit checkout screen. Please note that once you have paid for your visit, the fulfilling pharmacy cannot be changed.

RedBox Rx is intended to be a complement to your primary care physician, not a replacement. You should always keep your primary care physician and any other providers involved in your care informed about your RedBox Rx care. Just contact our medical support team at any time to share your medical information with your primary care physician and the rest of your care team.

No. There is no subscription or membership fee to use our services. Our prices are transparent and clearly shown to you prior to completing a consultation or purchasing medication. If medication is prescribed and has refills, you will receive refills automatically on a predetermined schedule based on when medication is expected to run out. We do this for your convenience. We believe in making it easy for you to manage refills and that’s why you can refill early, pause refills, or order multiple refills all from your account.

Provider evaluations range from free to $69 depending on the type of treatment you are seeking and your pharmacy selection. We do not bill your insurance on your behalf however you may be able to get reimbursed by your insurance. Our provider fees are often less expensive than typical medical insurance copays. All major credit cards, HAS (Health Savings Account), and FSA (Flexible Spending Account) cards are all accepted forms of payment. Charges for any prescribed treatments are not included in the provider evaluation fee.

There may be an additional charge to request a refill and continue treatment for a current medication that is filled through RedBox Rx pharmacy. You always can discuss your treatment with a medical provider or pharmacist. If you need to connect with the provider to discuss anything, you will do so by video and there is a fee. There is no fee to discuss your treatment with a pharmacist. To do so, simply call 844-733-2697.

To keep prices as low as possible, we do not bill your insurance on your behalf. However, you may be able to get reimbursed by your insurance. Our provider fees are often less expensive than typical medical insurance copays. All major credit cards, HSA (Health Savings Account), and FSA (Flexible Spending Account) cards are all accepted forms of payment.

You pay RedBox Rx for your medication if you choose to have it filled by our pharmacy.

We know that some medication costs have gotten out of control, and we understand that price matters. While prices vary by condition, we are focused on keeping prices affordable by purchasing most of our medications directly from U.S. licensed manufacturers.

To keep prices as low as possible, we do not bill your insurance on your behalf. However, you may be able to get reimbursed by your insurance. Our provider fees are often less expensive than typical medication insurance copays. All major credit cards, HSA (Health Savings Account), and FSA (Flexible Spending Account) cards are all accepted forms of payment.

To keep prices as low as possible for all patients, we do not bill insurance and therefore do not complete prior authorization requests required by prescription insurance carriers. If your insurance requires a prior authorization, we'd recommend you consider having your prescription shipped from our pharmacy. You'll find the prices are often lower than your insurance copays and your treatment can be shipped right to your shipping address.

Yes, you are able to use your HSA or FSA card to pay for both telehealth and prescription costs. Please email us at [email protected] or call us at 844-733-2697 if you have any issues.

In order to keep prices low and save patients the hassle, RedBox Rx does not accept insurance or discount cards; however, we do accept HSA and FSA cards.

Currently, we offer 2 forms of receipt with purchase, a monograph that comes with your prescription, and an emailed copy. The email copy is the most detailed in regards to amount paid for your prescription and treatment reason. For additional questions please contact your FSA/HSA provider, or for a new copy of your receipt please contact us!

You can use any Visa, MasterCard, or Discover credit card to pay for telehealth and prescription costs. This includes HSA or FSA cards.

To provide you the lowest cost for your evaluation and treatment, the provider evaluation fee (if applicable) and prescription medication cost are charged separately. You shall not receive any other processing or shipping fees (for USPS Ground Advantage 2-5 day shipping) associated with your care. You do have the opportunity to purchase expedited shipping during the prescription checkout process. That charge will be itemized on the invoice for your medication cost.

Exceptional services means getting your prescription processed quickly; our team will process your order the same day it is prescribed. We offer free shipping via USPS Ground Advantage and expedited shipping is available for an additional fee. For more details, please see our shipping policy.

Yes! We can expedite shipping for an additional fee in all states except Alaska, California, and Hawaii. Choose your desired option when paying for your treatment. Free shipping via USPS Ground Advantage is our standard delivery method. For more details, see our shipping policy.

Please see our Refund and Returns & Exchanges policies. As a patient of our practice, your satisfaction is important to us. If you have any questions at all, give us a call at 844-733-2697 so we can address them immediately.

We will mail your prescriptions to the address listed as your shipping address in your RedBox Rx profile. Please make sure you keep your address updated; if you need to update your shipping address that can be done in the My Account section, and select submit profile update request here. These requests can take up to 5 days to process. If you need this to update sooner please call us!

Certain states have legal restrictions prohibiting us from shipping prescriptions. Please email us at [email protected] to discuss your situation.

Yes, we will ship your prescriptions to the shipping address listed in your profile, which includes P.O. Boxes.

Yes, once your prescription has shipped, you will receive an email with the tracking information. You will also receive an email once it has been delivered.

Call our customer service line at (844) 733-2697 or email us at [email protected].

In some instances, you will connect with the medical provider by video. (To learn which instances, go to How is the consultation with the medical provider conducted?) All live telehealth visits are conducted without an appointment.

Once you submit your information and pay the provider fee (if applicable), you can schedule a video consultation for a time that is convenient for you. Our U.S. licensed medical professionals are available for live video consultations daily 7 a.m. to 9 p.m. CST. Most patients can schedule an appointment within 1-2 days and you can reschedule up to 24 hours before the appointment time.

30 minutes before your scheduled appointment time, we will send you a link to join your video consultation by email and test message to the email address and phone number listed in your profile. Once you click the link, you will enter the virtual waiting room where you can test your video and audio before meeting with the provider. The provider will admit you to the consultation at the scheduled time.

All medications that we offer are FDA approved and are carefully reviewed by a U.S. licensed medical provider to be the safest and most effective treatment option for you.

Report all medications (prescription and non-prescription), vitamins, and supplements during your assessment. Your provider will review them prior to writing you a prescription. RedBox Rx pharmacists will also check your prescription(s) for any potential interactions. If you have a specific question please email us at [email protected].

To request a refill early, go to the Treatments page within your account section, find your medication, and click “Refill Now.” As long as you have refills remaining, we will ship out the product. If you have questions, contact us at 844-733-2697 or email [email protected].

Our goal is to make your whole RedBox Rx experience as easy and convenient as possible. Your prescription bottle will tell you how many refills are remaining. If you have refills available, we will automatically ship them to you and will continue to do so until an appointment is required.

If you are out of refills (we will let you know via email), you will need to complete a follow-up visit. You can go to the Treatments page within your account section. Find the treatment you want to continue and select “Continue Treatment.”

You can also select “Talk to a Provider” if you have questions about your treatment.

If you have a question for the medical team, you can select “Talk to a Provider” or “Talk to a Pharmacist” on the Treatments page within your account section.

If you are out of refills and want a new prescription on your treatment fulfilled through the RedBox Rx pharmacy, go to the Treatments page within your account section. Find the treatment you want to continue and select “Continue Treatment.”

For treatments fulfilled by another pharmacy, the process for a follow–up visit is the same as your initial visit. Find your condition and select the Get Started / Start Visit button to begin a new assessment.

Make sure to let the provider know how you are doing on the current treatment and any concerns you may have.

Not necessarily. Depending on the condition and treatment, you may be prescribed up to a year's worth of medication. In some cases, only a smaller amount is appropriate.

Your prescription bottle will tell you how many refills are remaining. If you have refills available, we will automatically ship them to you and will continue to do so until an appointment is required.

If you are out of refills (we will let you know via email), you will need to complete a follow-up visit. You can go to the Treatments page within your account section. Find the condition you want to follow up about, and select “Continue Treatment”

It is important not to stop taking your medication unless instructed to do so by your medical provider. If there are no refills left on your prescription, it’s time to complete another visit with one of our providers to receive more medication.

For RedBox Rx treatments, we will notify you via email with a link to start a follow-up visit. You can also go to the Treatments page within your account section. Find the condition you want to follow up about, and select “Continue Treatment”

For treatments fulfilled by another pharmacy, the process for a follow–up visit is the same as your initial visit. Find your condition and select the Get Started / Start Visit button to begin a new assessment.

Make sure to let the provider know how you are doing on the current treatment and any concerns you may have.

We do not accept prescriptions from providers outside of our service. To obtain a personalized treatment from us, choose a treatment condition and begin the easy process of completing your account and filling out a medical assessment.

If you are experiencing a medical emergency, call 911.

Visit any of the health category pages across the top navigation of our website. You can click on a medication to learn more about it. You will also receive medication instructions with any prescription.

If you would like to speak to one of our pharmacists, please call (844) 733-2697 or email [email protected].

Signatures are not required upon delivery for the convenience of our customers.